Room Reservation & Refund Policy

Once the accommodation has been offered, Castle Student Accommodation (“Castle”) will reserve the room/property for 48 hours to allow the occupant to pay the required calendar month rent and bond (2 weeks rent). Upon completing these items the deposit will go towards the rent payable under the terms of the agreement.

If the occupant otherwise decides not to proceed with the reservation, the upfront deposit will be forfeited.

Castle Cancellation Policy

Once an occupancy agreement (“the agreement”) has been signed, the occupant must comply with the terms and conditions of the agreement. Under the terms of the agreement, the occupant is required to pay the rental due for the full term of the agreement.  If the occupant wishes to cancel their agreement with Castle Student Accommodation (“Castle”) they will be required to find a replacement occupant to take over the agreement. This will incur a cancellation/administration fee of 1 week’s rent.

If your contract is set to start within the next 14 days and you’re still waiting for your Visa application to be processed or for your University offer to be confirmed (not refused), here are your options:

  1. You may begin paying your lease whilst waiting for your Visa or University offer, and we will hold your room (for a maximum period of 14 days past the lease commencement date).

  2. You may request a one-time deferral of your contract start date until Semester 2 2025, while keeping your current rental rate. Please note, that if you choose to defer and later decide to cancel, our “No Visa, No Offer, No Pay” option will not apply. Therefore, you are obliged to pay a 6-week termination fee for the cancelled contract.

  3. You may choose to cancel your contract and pay a 6-week termination fee.

No Visa, No Offer Policy

The occupant may also cancel the agreement without charge as part of Castle’s “No Visa, No Offer, No Pay” option if they are:

1. Refused an Australian Visa
2. Declined placement to their intended course of study in Australia

Note: The cancellation request must include supporting documents and be received 2 weeks before their occupancy term commencement date.